Patient and Public Involvement Coordinator

Job overview

To contribute the delivery of the highest quality clinical, education and training and research services through supporting and promoting the involvement of patients, their families and carers and the wider public in the design and delivery of our services.

The post holder will be expected to work flexibly across the Trust’s service delivery sites and to attend meetings in the communities we serve.

Main duties of the job

Patient and Public Involvement

• To develop, run and evaluate creative ways of obtaining feedback from patients and carers
• To work on developing and coordinating service feedback groups for young people and for adults
• To help support the Trust’s role of responsiveness towards the communities we serve by working to engage less represented or difficult to engage communities through established groups or third sector organisations and use this feedback to help develop services.
• To complete and report on consultations involving patients and carers
• To develop new patient experience projects in conjunction with the PPI team and clinical services across the trust
• To support projects that have been identified as quality improvement projects within services
• To engage with service users and staff to develop improved access to relevant resources and training for people using Trust resources.
• To oversee communications with the patient group and ensure data is up to date and appropriate
• To ensure a patient representatives are trained and available for interview panels
• To work with Communications Team to ensure that all PPI related events and news is highlighted on the different websites
• To provide support to the Department of Education and Training in developing patient and public involvement in the design and delivery of training and education offered by the Trust

Detailed job description and main responsibilities

Membership

• To be involved in membership events such as the AGM and other open meetings as required

Other Duties

• To carry out basic office duties as and when necessary
• To maintain confidentiality of all written and other communications
• To liaise with the PALS officer in relation to the concerns of patients, their families and carers.
• To carry out other relevant duties that are Band relevant

I.     Confidentiality is central to work with patients in the NHS, therefore the post holder will be required to adhere to the Caldicott principles governing patient-identifiable information and must maintain an awareness of key Trust policies on:

• Code of Conduct on Patient Identifiable Information
• Confidentiality of Notes: Release of Information
• Clinical Governance

II.     The nature of the enquiries is often complex, due to the number of professionals and/or agencies that are involved in working with children, young people and families.

III.     The post involves talking to service users on the telephone, who may be anxious or unhappy or who may become verbally aggressive.  The role demands patience, empathy and personal skills in dealing with enquiries of a highly sensitive nature and the ability to be understanding yet impartial.

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Team Lead / Associate Director of Nursing and Patient Experience.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.