Patient Admin/Receptionist Ophthalmology, KTC

Job summary

This is a front line role within the heart of the Ophthalmology Unit at Kidderminster Hospital and Treatment Centre. You will have direct contact with our patients, so if you have great communication skills, we would love for you to join our wonderful team.

Main duties of the job

You will meet and greet all patients arriving for their appointments, and administer their details on the bespoke hospital computer systems. The role will involve support to both admin and nursing teams, within Ophthalmology. You will be expected to manage outpatient waiting lists, book outpatient appointments, and manage patient telephone enquiries and complete general administrative duties to support our busy department. Your duties will require communication with the public, and hospital staff at all levels.

Job responsibilities

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.