Patient Administration Manager

SWB NHS Trust are currently looking for a Patient Administration Manager to join out team.

To provide an efficient and effective patient administration service to support the Trust’s ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively. This includes:

Actively managing and standardising administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the clinical group.

Effectively tracking and monitoring patients progress through the Maternity pathway (Antenatal and Postnatal) and neonatal 18 week pathway to ensure good clinical outcomes and a positive patient/parent experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Service manager and Maternity Directorate team as appropriate.

Managing a large team of administrative staff, ensuring staff are supported to  carry out their roles effectively.

Please see attached Job Description and Person Specification for details on the main duties and responsibilities.