Outpatients Clinic Coordinator

Job overview

• To process outpatient appointments with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required
• To record, maintain and update admission information on the Trust’s Patient Administration System (PAS)
• To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Outpatient Booking Procedures
• To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)
• Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

Main duties of the job

• To liaise with and act as a point of contact for queries from clinical and non-clinical staff
• Escalate patient queries, complaints, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To monitor, manage and validate active and backlog waiting list data To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
• Implement the policy and investigate patients who do not attend (DNA) their appointment
• To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice
• Attend appropriate meetings as required by the role’s line manager
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.