Outpatient Booking Team Leader

Job overview

An exciting opportunity has arisen for an Outpatient Booking Team Leader within Specialist Surgery.

The Outpatient Booking Team Leader will support the Service Manager who is responsible the management of Referral to Treatment (RTT) & Cancer Access standards across assigned services.

The post holder will take responsibility for the management of the Outpatient booking administration teams and Outpatient PTL across the Directorate ensuring compliance with the Trust Elective Access Policy.

The Outpatient Booking Team Leader will work within the clinical services ensuring appropriate prioritisation and then chronological booking is consistent for all outpatient appointments within the Directorate.

Applicants should be well organised with excellent communicational skills, able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must.

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

Main duties of the job

To be responsible for ensuring that systems are in place to achieve delivery of the Directorate’s patient access targets via the implementation of new processes and procedures

The post holder is responsible for the practical management of Outpatient waiting lists, working closely within the Directorate to ensure waiting list improvements and national targets are achieved.

To present highly complex statistical information to staff to assist with ongoing service improvement.  To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems.

To be the first point of contact to the Outpatient booking team by providing support and leadership  including line management.

To be accountable for maintaining an electronic register of statutory and mandatory training and to ensure staff has attended as required. To identify training needs for clerical staff and to implement training plans as necessary.

Ensure that patients are booked in accordance of clinical priority and escalating any concerns regarding possible breaches of targets.

To be responsible for the day-to-day management of all waiting lists across the Directorate, ensuring best practice (PTL Management) is applied in line with national recommendations.

Detailed job description and main responsibilities

Take responsibility for ensuring the Trust meets all national and local access targets for Outpatient services.

Inform the Patient Pathway Manager of any probable breaches and agree further plans to eliminate these.

Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff.

Ensure that patients are booked in accordance of clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date.

To support the Directorate teams to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted.

To be responsible for the day-to-day management of all waiting lists across the Directorate, ensuring best practice (PTL Management) is applied in line with national recommendations.

To be responsible for auditing the outpatient waiting list in line with the Trust Elective Access Policy.

To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the outpatient waiting list is 'clean' at all times.

Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution.

Develop further plans and ideas for meeting patient access targets.

To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.

To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems.

To lead on specified areas of the performance & reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team.

The post holder must at all times maintain patient confidentiality.