Outpatient Booking Coordinator

Job overview

Permanent | Full-time or Part-time Job Share | Hybrid

An exciting opportunity has arisen to join the Outpatient Administration team at Sheffield Children’s. You will provide efficient clerical support to ensure smooth booking of appointments and registration of referrals.

Using different computer and information systems, you’ll record patient information and prioritise your workload to meet waiting time standards, ensuring appointments are booked according to the Trust’s Patient Access policy. Working with the team and your supervisor, you’ll help ensure we meet both local and national targets while making a positive impact on patient care.

If you're enthusiastic and skilled in communication and team working, we'd love to receive your application!

Main duties of the job

Reporting into the Outpatient Booking Supervisor, your responsibilities will include:

• Process referrals, ensuring accurate patient details and communication with parents, GPs, and external organisations.
• Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets.
• Monitor and adjust clinic schedules to maximise capacity and ensure patient care.
• Handle enquiries, confirm appointment details, and manage task allocation.
• Maintain accurate data, follow departmental policies, and ensure patient information is safeguarded.
• Help with staff training, policy implementation, and supporting projects to improve clinic operations.

A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

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