Operational Business Manager

Job overview

Full time - 1 x Permanent Role and 1 x 6 month Secondment.

We have an exciting opportunity for Operational Business Managers to join the Anaesthetics and Surgical Services Division. There are 2 roles being advertised, the first is an OBM for Ophthalmology, and the second is an OBM for Trauma & Orthopaedics, Plastic Surgery, and Paediatric Surgery.

Of the roles available, one post is available permanently and one post initially as a 6-month secondment with a view to this being extended if possible.

Internally, clinical leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director and Divisional Nursing Director/Assistant respectively. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation.

You will report to the Deputy Divisional Director or Operations, and form an integral part of the senior divisional team.

Your working partnerships will be with clinical and non-clinical colleagues and will  provide the best possible experience to our patients and their significant others, along with our staff, whilst at the same time meeting performance standards and driving service transformation aims.

As with all secondment opportunities, interested parties should discuss the opportunity with their line manager before applying.

Main duties of the job

The Operational Business Manager will work with the clinical and administrative teams, as well as external partners to ensure that the operational area is productive, efficient and viable in its own right.

In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of:

• Quality of clinical outcome
• Income
• Expenditure
• Human Resources
• Operational Performance

To ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to):

• 18 week wait referral to treatment
• Cancer service access standards
• Management of length of stay and stranded patients
• A&E four hour standard
• Reduction in health care inequalities

Respond to information provided taking appropriate action to immediately rectify any deficiency in capacity.

To interpret policies and initiate the appropriate action within the relevant services.

Provide assurance to the Divisional Leadership Team in relation to operational performance indicators for their services.

To share performance information with the lead clinicians, teams and individuals through appropriate methods of communication.

Detailed job description and main responsibilities

The Operational Business Manager will be required to deputise for the Deputy Divisional Director.

The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility.

Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities.

You will have the ability to work in partnership at a high level with external organisations, co-producing shared delivery plans to reduce inequalities and address local priorities.

Work closely with all clinical teams to ensure robust rosters are in place in line with financial recovery plans.

Regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes.

Provide general managerial advice and guidance throughout all areas of responsibility.

Decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters.

Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.