NHS 111 Clinical Advisor - Milton Keynes

Job overview

Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache?  Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head?  The 111 service fields a diverse range of calls, meaning that no two calls are ever the same.  As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

Are you seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public?  Would you like to be part of a supportive team that prioritises high-quality patient care and the continuous professional development of its staff?  We’re on the lookout for dependable, compassionate, and enthusiastic Clinical Advisors to join our motivated, friendly, and hardworking clinical team.  Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including Health Advisors, Nurses, Paramedics, Mental Health Practitioners, Pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

There are both full and part time positions available, with a minimum of 24hrs per week.

Main duties of the job

Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.

Calls will be directed to you when patients require clinical advice. By using a combination of your triage experience and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

Training:

You will need to be able commit to full-time training for 10 weeks. During this period you will need to have 100% attendance.

You will need to be able to commit to a 10 week full time training programme which will be fully paid. The 10 weeks training consists of classroom based training, listening to calls and coaching in the call centre and learning the clinical part of pathways.

Detailed job description and main responsibilities

Essential requirements:

• NMC registration
• HCPC registration
• Registered general nurse (RN1, RNA)
• At least 3 years minimum post registration  experience
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4 week period (shifts are 6/8 hours in length)

Desirable requirements:

• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach