Minor Injuries Unit Receptionist

Job overview

To provide an effective and efficient outpatient appointment service.  The post holder acts as the first point of contact for telephone communication for the Specialist Nurses, thereby supporting the delivery of quality care to patients within the BCLUHB. The post holder will administer clinics for the OPD and Minor Injuries Unit and carry out general clerical duties to facilitate the daily operation of the office.

The Appointment Clerk will work closely with the Specialist Nurses; the post holder is required to work accurately and independently, within guidelines after training in the patient focused booking of appointments.  Use their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager.

Main duties of the job

To provide an effective and efficient outpatient appointment service.  The post holder acts as the first point of contact for telephone communication for the Specialist Nurses, thereby supporting the delivery of quality care to patients within the BCLUHB. The post holder will administer clinics for the OPD and Minor Injuries Unit and carry out general clerical duties to facilitate the daily operation of the office.

The Appointment Clerk will work closely with the Specialist Nurses; the post holder is required to work accurately and independently, within guidelines after training in the patient focused booking of appointments.  Use their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager.

The ability to speak Welsh is essential for this post

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac