Medical Support Secretary

Reporting to the Healthy Lives Administration Service Manager, and supported by the Senior Administrators and Medical Secretaries

Be fully conversant with and adhere to all work related policies, procedures and  guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.

Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.

Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines

Participate in any/all associated training, development and appraisal processes relevant to post

To communicate effectively at all levels, including Care Group Director, Senior Management Team, Consultants, Clinicians, Senior Clinical Professionals, Senior Clinical Matrons, Service Leads, colleagues and outside agencies, including Local Authority, GP practices and Public Health representatives.

Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members. Adopt effective methods of communication to liaise with the multi disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GP’s, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail

To communicate effectively at all levels, including Care Group Director, Senior Management Team, Consultants, Clinicians, Senior Clinical Professionals, Senior Clinical Matrons, Service Leads, colleagues and outside agencies, including Local Authority, GP practices and Public Health representatives.

Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members.

Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GP’s, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail