Medical Secretary

Job overview

An exciting development opportunity has arisen for an enthusiastic and experienced medical secretary within our Children & Young People’s Directorate at St Mary’s Hospital, WLCH.

The Children & Young People’s Service is a dynamic and rapidly growing service, which requires an individual who can demonstrate excellent administrative and secretarial skills.

The candidate will be expected to have previous medical secretarial experience, including proficient typing skills, good communication skills, minute taking and the ability to organise and prioritise their own workload.

Successful candidates will be expected to demonstrate a commitment to learning and progression within the Children’s Services.

The position has ample scope for personal development and career growth, full details of the opportunities available will be agreed on an individual basis and in line with personal development needs and service priorities.

Main duties of the job

• To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
• The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion. Assessing priorities and initiating action as required.
• To provide patients with appropriate information relating to their hospital appointment / procedure.
• To provide an agreed level of general and clinical information relating to tests and investigations. Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
• To be able to arrange outpatient and inpatient appointments and investigations for patients where appropriate (this may involve booking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly.
• Work closely with the wider department/services to ensure a smooth and timely transfer of patient notes/records, scans between trusts and from GPs through the patient pathway.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.