Medical Secretary Recovery

Job overview

We are looking to recruit a motivated and enthusiastic individual to join our existing administration team as a part-time Medical Secretary.  You will need to demonstrate excellent communication and interpersonal skills.  The successful candidate will provide high level confidential administrative support to the Consultants for the Gloucester Recovery team, based at Pullman Place, Gloucester.

Good customer service skills are essential as you will be communicating with service-users, carers as well as internal and external professionals.  You must be comfortable working in a busy open plan office.

The ability to maintain a calm, positive and flexible approach to your work is essential.  The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis, and prioritise work to meet deadlines.

Main duties of the job

• To provide a full confidential, administrative and secretarial service to Consultants and their Medical Team.
• To work as a member of the administration team to ensure service delivery and adequate administration cover is provided
• To project the professional image of the business through demonstrating excellent customer care in all activities
• To adopt a constantly flexible approach to ensure that all Consultant team objectives are completed efficiently and within given timescales

Detailed job description and main responsibilities

• To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset.  The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy.
• To plan and organise clinics in order to meet fluctuations in capacity and demand. This will involve patients being seen in the community.
• To co-ordinate the provision of meetings, as needed to support multi-agency working (e.g. Mental Health Act Tribunals)
• To ensure all documentation/records are made available in advance of clinics as required.
• To use the relevant systems to book new and follow-up clinic appointments.
• Provide timely and accurate typing from Digital Dictation of all patient related correspondence following: outpatient appointments; in-patient admissions; or as a result of multi-disciplinary meetings. This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature.