Junior Service Manager - Dermatology

Job overview

We are looking for an inspiring leader to join the HIV, Sexual and Gender Health and Dermatology directorate as Junior Service Manager for Dermatology - Chelsea and Westminster Site.

This role includes the primary operational management of our highly acclaimed and innovative Dermatology service at our Chelsea and Westminster Site.

The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.

We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.

Experience of RTT and cancer performance management is essential.

The post holder will be expected to work primarily at the Chelsea Site however cross cover at West Middlesex when necessary and appropriate.

Main duties of the job

The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support to the Deputy General Manager and the Service Directors.

The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of the Dermatology service at Chelsea and Westminster Hospital. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.

The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in Dermatology. The directorate is highly innovative and currently implementing a number of large scale and high profile innovations with reach outside of our department and in some cases sector wide.

The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Detailed job description and main responsibilities

Roles and Responsibilities

• Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards.
• Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g RTT and Cancer.
• Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors.
• Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
• Be responsible for effective communication including regular team and departmental briefing.
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
• Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
• Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
• Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Please see attached job description and person specification to this advert for further details.