ICT Desktop Support Technician

Job overview

Full time - 37.5 Hours per week - Permanent Contract

The role of the ICT Desktop Support Technician is to provide second line support, both in person and remotely in both clinical and non-clinical settings.

Main duties of the job

Extensive knowledge and experience with complex troubleshooting of Windows operating systems is essential for this role.  Experience with supporting technologies such as SCCM, Active Directory and DHCP, in a large enterprise infrastructure environment would be beneficial.

You will need to demonstrate good technical knowledge with hardware and software in a busy environment. You will be working within a team on a rota basis but be able to work independently and be comfortable planning your workload in an efficient manner.

You will be working closely with other ICT teams such as Server Infrastructure and Voice & Data, in order to troubleshoot and resolve issues. Additionally, the post holder should have excellent interpersonal skills, as they will be required to speak with all levels of personnel throughout the organisation as well as third party providers.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.