Hub Controller

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are looking for an enthusiastic and self-motivated individual to join our team of Hub Controllers within the Highland Hub. This is an important role, which contributes to patients being able to access the right care at the right time.

You should have experience in a call handling, administrative or customer service role. You will be an excellent communicator with good interpersonal skills and able to work on your own as well as part of a team. Excellent organisational, problem-solving skills and a flexible approach to work are also required. Applicants also need to be I.T literate with the ability to learn to use a range of software systems in the Hub. A positive attitude and a willingness to learn are essential.

The successful applicant will be based in the NHS Highland Hub at Assynt House Inverness. They will work within a small team of Hub Controllers, supported by a Team Leader, Systems Specialist and Business Support Manager, providing call handling services for telecare, out of hours primary care, dental, palliative care line and other services.

The Hub is a 24/7 rota operating a 4 on, 4 off full time rota. This role will require shift work which will include weekends and may also include nightshift.

For informal enquiries, please contact  Victoria Howard, Hub Team Leader at victoria.howard2@nhs.scot or call the department on 01463 706592 and ask for the Team Leader on shift.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa.NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
• Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
• Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
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• Once you have submitted your application form you will be unable to make any amendments
• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.