Full Time Receptionist, WRH

Job summary

In your current front of house role, do people tell you that you have excellent customer care skills? If so, we would like you to join our friendly reception team.

We are looking for someone to welcome patients to our hospital and outpatient departments at Worcester. You will be part of the booking services team and are also an essential part of the clinical service.

The departments are busy throughout the day, so candidates must be able to demonstrate that they are able to work under pressure, able to use their own initiative and are very organised.

A friendly, reassuring disposition is essential for this role. You must possess good communication skills and quick keyboard skills.

A working knowledge of the Hospital Patient Administration System and hospital environment is preferred, but not essential.

Main duties of the job

Job Purpose

To meet and greet patients as they check into outpatient clinics.To work as part of the Outpatient clerical team assisting with the smooth and efficient running of the Outpatient Department.

To provide accurate, timely information to assist Clinicians and nursing staff in good management of their outpatient clinics.

To ensure the confidentiality of all patient information and Trust business.

Job responsibilities

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.