Every Voice Project Support and Administrator

Job overview

Do you have experience of accessing inpatient services in the last 5 years? Are you passionate about ensuring the voice of all our patients are heard and that we work together to co-produce solutions to issues identified.

This role will be to support the Every Voice Guardian and Every Voice Group as well as the Patient Experience Team to ensure patients voices are heard and acted upon using the 'Ask, Listen, Do' approach The role is patient facing and will require a high level of patient contact both 1:1 and in groups particularly in our inpatient services. You will also be required to escort up to 3 patients to support their attendance at meetings and other events.  You will be required to work with patients and other stakeholders to identify areas of concern and co-produce Quality Improvement Initiatives. The role may also involve minuting patient meetings, co-producing reports and attending both ward and other meetings.

Part of the role will also include working with the Patient Experience Team to review complaints and support accessible responses.

The working hours are flexible and you may be asked to work outside of office hours and varied hours over each week. These will be planned over a 3 month rota.

There is a requirement to travel county wide.

Main duties of the job

• Provide efficient and effective administrative and project support to the teams.
• Co-produce PowerPoint presentations and other materials for meetings, forums and events as required.
• Support Patient Partners to develop a regular Every Voice newsletter.
• Support with the development of materials, social media content to celebrate project work and co- production of feedback and quality improvement project posters.
• Organise and facilitate project groups as part of Every Voice workplan. This will include ensuring patients are supported to attend by booking transport, venues and escorts
• Organise patient, carer and staff training events and maintain a register of attendance.
• Provide administrative support for the Every Voice Group meetings and Experience of Care team.  This will include organising dates and venues, taking notes, making housekeeping arrangements and preparing and distributing meeting packs.
• Maintain personal drive and motivation to achieve excellent standards of work and ensure that the needs of the patients are at the core of the services provided (consistently demonstrating the 6Cs Care, Compassion, Competence, Communication, Courage, and Commitment).
• Occasional working outside core business hours in order to facilitate projects. Maintain confidentiality at all times relating to patients, staff, members, governors and the Trust.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• Childcare Vouchers
• NHS pension scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants

Get in touch today!