EOC Clinical Navigator

We have vacancies within our Clinical Navigator team in the EOC (Emergency Operations Centre) at both theYork and Wakefield EOC locations and we are looking for talented individuals. You would be acting in either the upstream or downstream position providing clinical oversight and support to all incidents within a specified area.

Clinical Navigators are a key role within the EOC in ensuring the safety of waiting patients. They will be expected to use a variety of approaches based on the operating context at the time to mitigate any risk those waiting patients might be experiencing. This would include contacting the patient or their representative by phone or video link, considering the ordering of incidents waiting, utilising other providers, and identifying incidents that might benefit from a different response than a double crewed ambulance.

This role is offered as a full-time permanent role. As a department we could consider secondment or rotational roles with operations. We would consider part time working but any reduction in hours or flexibility we could offer would be limited given our operating constraints.

Course start dates from February 2025 onwards.

You will be focussed on managing clinical demand pro-actively within the area assigned. This would be working with agreed policies and Standard Operating Procedures (SOP's), as well as following guidelines and utilising decision-support tools when necessary. This would be supporting significant experience in urgent and emergency care, ideally with significant pre-hospital experience.

You will support the dispatch team as a clinical specialist allowing them to ensure that resourcing of incidents balances the needs of individual patients, with the need to ensure an effective response across the geographical area; this will require sound clinical decision-making to prioritise the use of resources at times of high demand managing risk in a way that maximises safety.

You will be first point of contact for some of our partner agencies and will need to develop and maintain a strong working relationship with those agencies.