Endoscopy Waiting List Officer

Job overview

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.

The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile.  The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Main duties of the job

The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile.  The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary.  The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.