Emergency Call Taker Hampshire

Job overview

Imagine a large tree has fallen on your child and they’re trapped, screaming and helpless unable to move, or your friend collapses in front of you and they’re no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life.  What do you do?  What’s your instinct?    Most of us will pick up the phone and dial 999 straight away.  Do you have the ability to be logical when those around you are lost in the middle of a crisis?  Can you be the calm, soothing, and level-headed influence when we help new parents welcome their children to the world?

Please use the link below to watch our video about the Emergency Call Taker role.

https://youtu.be/IKkSXRU3dSI

Main duties of the job

As an ambulance Emergency Call Taker here at SCAS based in Otterbourne, near Winchester, Hampshire,  you could be the last voice that someone hears, as well as the first.  We focus on caring for others during the best and worst moments of their life.   In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency.   To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation.  Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them.  You do not need to have a medical background, just a desire to help.  You’ll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you.  We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care.  If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

Detailed job description and main responsibilities

Disability support

To hear how we support our workforce, have a look at our recent video for our disability friendly recruitment event on our SCASJobs Facebook page.

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

If you are interested in a rewarding, yet demanding role where each day you make an impact to our patients care, then submit your application now!