Elective Access Administrator

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

We are looking for highly organised, proactive, enthusiastic and customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.

Based at Sandwell Health Campus the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a ‘Best in Class’ service.

The department has four main areas –

• Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties;
• Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging,
• Contact Centre, who are the main point of contact for our service users and manage follow up appointments.
• Scheduled Care, who manage in-patient activity throughout the Trust

Main duties of the job

The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks.

To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task.  A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels

Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.