Digital Trainer Band 5

Job overview

An exciting opportunity has arisen to join our Digital Training Team.  The post holder will deliver and evaluate training and support users in the workplace to both individuals and staff groups using face to face training, virtual and eLearning methods. Applicants with experience of delivering Clinical Systems are preferred but not essential. Experience of digital content design is preferred however, successful applicants will be expected to learn. As a Digital Trainer you will create engaging and interactive learning materials, including e-learning and instructional videos.  We are seeking a reliable, patient and adaptable person with excellent communication and interpersonal skills. Applicants should possess the ability to quickly learn complex tasks and be able to communicate this learning in a logical, concise and clear manner. The post holder will work autonomously to deadlines and manage your own workload.

Main duties of the job

You will be expected to work flexibly both in terms of your ability to travel between sites and  provide training, support and knowledge to support the implementation and development of all elements of Digital Training being implemented within the Trust. To ensure that all users make full and effective use of Digital tools by evaluating and testing current and new software, as well as planning, developing, delivering and evaluating training courses/material.

Detailed job description and main responsibilities

To undertake IT training needs analysis in support of training required in projects by: •    establishing benchmarks for the training against which peoples competencies will be assessed (e.g. researching the results of other similar projects) •    taking part in the development and testing of assessment tools •    ensuring that trainees attending courses meet pre-requisite skill levels to undertake the course successfully

Responsible for delivering technology based training programmes for clinical and non-clinical systems across ULHT and the health community and to regularly review and update existing training programmes for all systems, in co-ordination with ULHT and departmental policies.

To establish and utilise the most appropriate method of delivery for all grades of staff, irrespective of IT skills up to and including executive levels e.g. •    one-to-one training sessions •    classroom and workplace based group sessions (presentations and hands on) •    webinar based training •    e-learning (design and development)

To undertake the role of module lead or site based lead for an existing clinical or non-clinical system and ensure that: •    any new releases of the software are assessed for any subsequent training implications •    manuals/materials are updated to reflect the changes •    they contribute to both internal and external meetings and provide constructive input to project teams

To undertake the role of lead trainer in the implementation of new software on an affected health community wide rollout basis.  This will involve:

• representing the IT training department by attending and providing constructive input at regular project meetings as requested •    working with other business units including participating in working groups to encompass new ways of working and communicating information back to the team and team management •    co-ordinating train-the-trainer courses to ensure uniformity and understanding of the system •    ensure course plans/materials are ready for the effective delivery of training on the new software

To test, trial and learn new software (both clinical and non-clinical systems) in order to understand the functionality involved and how the software meets the needs of ULHT.  To communicate any concerns or suggestions regarding the implementation of the software to the appropriate project manager, business change manager or lead trainer.

On learning the new software (clinical or non-clinical) to an in-depth knowledge the trainer will translate this into structured end-user training courses.

To design and develop appropriate training materials and techniques for all new systems e.g. e-learning, e-tutoring, e-training and to investigate new and innovative ways of delivering training in order to manage the major challenges ahead and meet the increasing demands of ULHT.