Design and Impact Engagement Lead (1 year fixed term or permanent)

Job overview

Join Us as a Design and Impact Engagement Lead! (1 year fixed term or permanent position)

Are you an expert in change and service design with a passion for driving impactful transformations?  Join our creative and dynamic team as our Design and Impact Engagement Lead in the Improvement and Transformation team! In this role, you will focus on three key areas: change/service design, the impact of change, and change engagement and management.

As a subject matter expert, you will lead initiatives, provide specialist advice, and develop strategies, tools, and techniques to enhance our team's and organisation's improvement capabilities. You will also coach and mentor team members to ensure successful implementation and sustainability of change initiatives.

If you’re eager to make a difference and have the skills, knowledge and experience, we want to hear from you!

Why Join Us…

We’re going places: Join us on an exciting journey to enhance patient care while enhancing our skills and approaches to drive meaningful change.

Every day is unique: Embrace new challenges daily and seize the opportunity to make a real difference in the NHS.

Work-life harmony: Experience the freedom of a hybrid model that allows you to blend your professional ambitions with your personal life.

Grow and make an impact: Your contributions will be celebrated as we improve healthcare for our community, all while supporting your professional development every step of the way.

Main duties of the job

The Design and Impact Engagement Lead focuses on three main areas: change/service design, the impact of change, and change engagement and management. As subject matter expert in these areas for the Improvement and Transformation team, the role involves leading, offering specialist advice, developing and overseeing strategies, tools, and techniques, coaching and enhancing the team’s and organisation's overall improvement capabilities in these specialist areas.

In this role you will…

• Lead Improvement Projects: Oversee the design phase, developing service models and innovative solutions that enhance patient outcomes and operational efficiency.
• Measure Impact: Implement frameworks to assess the social, financial, and environmental impacts of changes on patients and stakeholders.
• Enhance Change Engagement: Develop and execute a comprehensive change management strategy, ensuring it is embedded in all transformation initiatives.
• Foster Collaboration: Guide teams through the design process, ensuring solutions are practical, inclusive, and address health inequalities.
• Communicate Outcomes: Effectively share results of change initiatives with stakeholders, highlighting successes and key insights.

Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised

Detailed job description and main responsibilities

Please see the job description for further details.

Change/Service Design Expertise and Leadership

• Lead the design phase for improvement projects, developing innovative service models that enhance patient outcomes and operational efficiency.
• Coach staff through the design process to ensure practical solutions that align with organisational priorities.
• Tailor solutions using behavioural science and human-centred design principles.
• Collaborate to create design briefs that define resources and goals, and develop personas and journey maps.
• Address health inequalities by embedding co-production and considering diverse needs.
• Analyse systems for improvement opportunities and present complex information with empathy.

Impact of Change

• Lead evaluation strategies to assess impacts of changes on patients, staff, and stakeholders.
• Develop team skills in impact measurement and communicate outcomes effectively to stakeholders.
• Integrate feedback from past initiatives to drive continuous improvement.

Change Engagement

• Implement a comprehensive change management framework across improvement initiatives.
• Enhance team skills in change management through coaching and training.
• Improve communication and engagement, ensuring employee feedback is integrated and motivations for change are understood.