Dental Receptionist - Huntingdon

Job overview

The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.

You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Cambridge and Peterborough, so good communication and teamwork skills are vital.

You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.

This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.

This is either a full time role working Monday - Friday 8.00-16.00 or two part time roles encompassing those hours.

Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised

Main duties of the job

The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.

Answering telephone calls including the emergency line and booking appointments across five clinics.

Producing and maintaining patient files in a timely manner with attention to detail.

Booking and rescheduling diaries often at short notice.

Undertaking all administrative tasks in a timely and accurate manner.

Detailed job description and main responsibilities

Reception/Appointment Book/Treatment.

Booking urgent care telephone triage appointments and treatment appointments, where appropriate.

Managing the waiting room, including greeting patients and advising them of any excessive delays.

Re-booking additional needs appointments or minor oral surgery appointments.

Maintain the appointment system to ensure that surgery time is utilised appropriately.

Distribute post accordingly.

Record referral/communication correspondence in the patient’s notes and action accordingly.

File all letters/correspondence in the appropriate place.

Accurately prepare and maintain patient records.

Prioritise workload. You will be working within a team so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently.

Maintain administrative systems to ensure good working practice.

Use judgemental and analytical skills to anticipate the needs of the patient.

Maintain the Reception area.

Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.

Most of our patients require a lot of emotional support to persuade them to accept treatment.  It must be recognised that anxiety can often be displayed as aggression.

Knowledge of computer use is essential for input of patient data, payment transactions and other services.

Collection of charges as appropriate.

Cashing up/banking, recording all necessary details.

On occasions, work independently managing the department administration and giving appropriate advice when necessary.

Maintain patient confidentiality at all times.

Maintaining own professional development and requirement to take part in appraisal and KSF process.

Compliance with NHS code of conduct.

Attend appropriate meetings.

Encourage and motivate other team members.

Support others by sharing skills and knowledge of the job.