Crisis Response Operative

Job overview

Crisis Response Operative  - Band 4 (Subject to AfC Banding Review)

We are looking for experienced, passionate and motivated professionals to join our OUTSTANDING Crisis Resolution and Home Treatment Team at the Harplands Hospital.  If you are compassionate, empathetic, want to make a difference and can provide a safe, encouraging and sensitive approach we want to hear from you.

At our Crisis Resolution and Home Treatment Team we want to ensure we deliver a service which is responsive to the needs of our service users. We strive to provide the highest quality care at someone’s first contact with the service and to continuously improve access to services for those experiencing mental health crisis, and this post is pivotal in achieving this. The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis and carrying out a telephone triage to determine a person’s presentation, and their needs and risks.

We offer, and encourage, the opportunity for informal discussions prior to applying for the post and welcome applicants to come and visit the Crisis Care Centre, and to see the amazing team you could be a part of.

Main duties of the job

The post holder will be part of a multi-disciplinary team within the Crisis Resolution and Home Treatment Team, primarily receiving calls, processing enquiries, and facilitating the triage of people referred into the Single Point of Access / Crisis Resolution Home Treatment Team.

For those individuals in crisis, they will undertake an initial triage assessment and work with individuals to support risk management and safety plans (this includes receiving and triaging NHS 111 referrals). They will support Mental Health Practitioners in the Crisis Resolution and Home Treatment Team in assessments, care planning and evaluation of individualised care plans to ensure a high-quality service is provided. The role will also include signposting and referring to appropriate services, assisting individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey.

There is an expectation that the post holder will build strong links with voluntary and third sector and other partner agencies to collaboratively support the needs of individuals.

Detailed job description and main responsibilities

To undertake an initial triage assessment for individuals who access the Crisis Resolution and Home Treatment Team. To assist in the formulation and delivery of safety plans working in a collaborative way.

To identify appropriate interventions to ensure individuals are appropriately supported. To engage with people who are in a crisis situation and enable effective decision-making to ensure safety. To complete referrals to appropriate services. Respond when required in a timely manner to be part of a place-based response to meet the needs of the individual in crisis. To undertake any duties deemed relevant by the Operational Team Manager, Clinical Coordinator or Duty Lead. Responsible for undertaking elements of a holistic assessment over the telephone, under the direction of Mental Health Practitioners. Responsible for regularly working with service-users over the telephone to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals. To seek advice from Mental Health Practitioners as necessary and escalate the call to a Practitioner as necessary according to risks.