Credit Controller

Job overview

Job Title: Credit Controller

Hours per week: 37.5 hours per week (Monday to Friday)

Perm/Fixed Term: Permanent

Salary: £26,530 - £29,114 per annum

Closing Date: 12th January 2025

Interview Date: 20th January 2025

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

As part of Shared Financial Services supporting George Eliot Hospital, South Warwickshire University Hospital and Wye Valley Hospital NHS Trusts', Innovate and Clinical Services the Credit Controller will be responsible for managing the debts of creditors ensuring timely payments are made in a manner which ensures a high quality standard of service and customer satisfaction.

Duties will include; reconciling invoices, resolving account queries and managing escalated debt recovery; ensuring consistency of collection decisions and procedures between accounts receivable department, finance control and management, accurately and in accordance with the SFI's and the departments internal credit control procedures.

Main duties of the job

Acting on behalf of the Trusts' to recover outstanding payments from all sectors of the business, the successful Credit Controller must be comfortable communicating clearly with NHS, Commercial and Private Individuals. Skills must include familiarity with accounts receivable procedures, regulations and reconciliation of accounts.

• Establish and maintain regular communications with clients.
• Maintaining accurate records and have experience in problem solving and negotiation skills towards payment resolutions.
• Processing  irreconcilable debts for appropriate action through approved escalation steps.
• Delivery of monthly summarised debtors ledger position.
• Maintain an effective working relationship with other staff and departments to ensure delivery of a professional service.
• Reporting to management on outstanding issues and potential debtor problems.

Detailed job description and main responsibilities

• Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trust’s Standing  Financial Instructions and internal office procedures.
• Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices.
• Maintain monthly ledger reports to support resolution of all debts under query.
• Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
• Maintain appropriate records in client accounts of interactions, such as payments, queries or resolutions in place.
• Reply promptly to client questions and concerns received by telephone or via written communication.
• Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions
• Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
• Ensure account statements, Invoices and reminders to be forwarded to clients each month, updating records when necessary.
• Establish and maintain regular communications with clients to facilitate periodic payments.
• Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS
• Work as effectively for all responsibilities during hybrid home / office attendance.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.