Contract Performance Manager

Job overview

The contract performance managers play a key role in developing relationships with the service provider and monitoring the service provider’s performance. The contract portfolio includes the Equans Estates FM contract, Birmingham Treatment Centre PFI and Q –Park contracts, with potential expansion to include capital outsourcing.

The post holder will ensure robust contract performance management of a quality service. The post holder will work with the Head of Estates and Contract Manager to assess the performance of the contracts and the set standards. The contract performance manager will assess whether the services being delivered meet the required standards, whether any remedial measures are effective and whether there are any trends evident in provision of services that inform improvement. Contractual compliance is achieved with effective quality and risk management, promoting a culture of continuous improvement, and achieving value for money.

Through effective leadership skills, the post holder will be part of a leadership team who will be effective in sustainable and collaborative long-term relationships with key peer partners in service providers and within the operational team leading clinical service delivery at the Trust.

Main duties of the job

Main duties of the job

• Managing large scale contracts.
• Contribute to long term Estates strategic plans to implement organisational objectives for critical services.
• Developing Estates related policies for the Trust
• Effective line management and leadership skills. Display coaching style, team leadership and development skills.
• Effective workforce planning skills.
• Analyse and facilitate solutions for problems that may be multi factorial and not have obvious solutions.
• Produce and analyse highly complex numerical and written information and resolve issues surrounding conflicts of interest and data.
• Problem solving skills.
• Able to assess the strategic impact of different option of the effectiveness of the organisation as a whole.
• Identify data for measurement of performance.
• The formulation of long, medium and short-term plans for the deployment of departmental resources including assessment of impact on risk, Trust objectives, staffing and priorities.
• Prioritise and manage a heavy, varied and unpredictable workload on a day-to-day basis responding to changes at short notice.
• To plan, prioritise and monitor the workload of staff and those contributing to project work.
• Plan for the completion of Trust wide projects against set deadlines.
• Identification of relevant information and its sources
• Offer advice at a strategic level and aware of the impact of the advice given.
• Undertake audits of work to ensure that outcomes align with key objectives and standards.

Detailed job description and main responsibilities

For further information about this role, please see the attached job description and person specification.