Community Mental Health Hub Manager

Job overview

We are looking for an exceptional individual to help to lead this exciting and dynamic process to test and develop a 24/7 Community Mental Health Hub model for York.

A 24/7 Community Mental Health Hub is being developed, in the West of the City of York, as part of a pilot funded by NHSE for 2 years. The pilot builds on a longstanding ambition in York driven by the Mental Health partnership, in response to wider stakeholder events that identified that a person centred, transformative approach was needed to improve the outcomes of people with mental health needs in the city of York.

Main duties of the job

The Hub manager will be instrumental in the development and implementation of the hub model, supporting the design process with local service users, carers, local statutory and voluntary sector organisations to better meet the needs of people that require mental health support in the west of the city. With an open-door policy, the hub is intended to be accessible to anyone offering a range of mental health services and support on a 24/7 basis.

The role of the Community Mental Health Hub:

The support and care are comparable to that of a loving family. It fills the gap between well and unwell. No referral or criteria necessary

Harnessing existing assets around York, the hub will ensure services are working collaboratively, are accessible and communicate and feed back into them.

People know they are seen for all that they are. It is the role of the hub to live, champion, and grow that shift in culture.

Detailed job description and main responsibilities

To manage and provide inspirational leadership to all the staff within the Hub. This will include expertise in practice support, change management and communication to a variety of stakeholders.

To work collaboratively as a multiagency leadership team, to continually improve the effectiveness of the service and to co-produce outcomes for this.

To ensure that all staff understand the importance of evaluation, research and audits and embed processes into everyday practice. To inspire all team members to facilitate a service that is customer focussed and puts the assets of the customer at the heart of the service provided.

To further develop the daytime practice model alongside defining the out of hours provision to align with the core principles of the model. This will involve complex system change and advance integration with other organisations and services.

Oversight of further developing and testing practice and systems to manage the high demand and need for the service, ensuring that everyone receives the right offer at the right time. This will need considerable skill to understand the assets of the staff and community resources, developing links when needed, to ensure that the customers who require support receive this in a timely manner and all staff understand the risk and statutory requirements of working in an integrated health and social care service.

To support staff to promote personalised support utilising non-traditional, innovative methods of support and intervention. To work flexibly around people’s needs and commit to prevent further disruption to their lives.

To be responsible for the development of Hub staff utilising supervision, appraisal, solution focussed leadership and coaching. To consider other methods of developing staff and their practice that come from a range of organisations, services and employees to ensure we are maximising their assets to sustain the service.

To ensure the team delivers great practice for all the customers, this will require monitoring and development of new structures to feedback to stakeholders. You will be responsible for ensuring a high level of skilled practice and ensure staff have an awareness of social, political, legal and professional guidelines to maintain safe practice.

To manage complaints, investigations and incidents using a professional, common-sense approach. To ensure that concerns are addressed immediately, and recommendations are considered, communicated to stakeholders and are implemented. To encourage an environment where people learn from our successes as well as complaints and incidents and that the development of the service and improving the customer experience is central to everything we do.