Community Clerk

Job overview

We have an exciting opportunitie for an efficient administrator to support in our Community Division Clinical Teams.

The Successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high quality administrative support service.

This is a Community Clinical Support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.

The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.

**Previous Applicants Need Not Apply**

Main duties of the job

The Successful candidate will provide effective and comprehensive administrative support for our busy Community Specialist Nurses and Community Matron Teams.

Use information systems with specific responsibility to ensure a high standard of information recording is maintained.

Undertake general office duties, including ordering supplies and managing stock levels.

Answer the telephone, clear answerphone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.

Input accurate and timely information required for audit purposes.

Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation.

Detailed job description and main responsibilities

• Daily retrieval of referrals received, opening, and uploading to EMIS
• Booking of appointments
• Sending appointment letters in a timely manner.
• Sending text messages for upcoming appointments where applicable
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Close working relationship with various internal teams and any other outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager and Clinical Team/Clinical Team Leader with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal/customer service skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative.