Clinical Receptionist/Administrator

Job overview

The post holder will provide administration duties and will lead and co-ordinate booking for all areas to support the efficient running of the Cardio-Respiratory Department within the Medical Division at the Calderdale and Huddersfield NHS Foundation Trust. They will demonstrate excellent communication, operational and interpersonal skills. The post holder will be required where necessary to book all areas of diagnostic Cardiology and Respiratory. This will include, but is not limited to: Specialist Cardiology Clinics, Echocardiography, Invasive, Non-Invasive and Respiratory.

The post-holder will be undertaking a full-time training programme within the Calderdale and Huddersfield NHS Foundation Trust (CHFT) over a 12-14 month training period. The training will be provided through formal education via an external provider, and in-house on the job training. We also welcome applicants who are already working at this level and have a qualification within customer service.

• Previous applicants need not apply.
• Apprentice position is not suitable for someone who holds a degree.

Main duties of the job

A few of the main duties are listed below, but for all main duties please refer to the job description.

• To provide admin support for specialist booking and clinic management of Echo, Non-Invasive, Invasive, Respiratory, and specialist Cardiology clinics working in conjunction with the Physiologist Service Leads of these areas, ensuring they are fully utilised. Thereby ensuring all national and local guidelines on waiting list key standards are met. Share knowledge and experience with colleagues.
• Greet patients /visitors in a polite and professional manner. Accurately confirming patient details, making amendments in real time where necessary. Directing patients to the correct waiting areas.
• To attend to cardio-respiratory reception areas as and when required.
• To answer the telephone in a timely and courteous manner when dealing with external or internal customers. To ensure that all messages are dealt with promptly to ensure that all demographic details are accurately recorded.
• To be responsible for contacting patients by telephone to remind them of pending appointments. To cancel, change or rebook appointments accordingly, where possible re-negotiating.

Detailed job description and main responsibilities

The detailed job description and main duties can be viewed within the full job description and person specification. ·