Clinical Receptionist and Booking Clerk - Clinical Therapies

Job overview

This role is based within our Clinical Therapies Paediatric Admin Team.

A flexible approach to work is an essential part of the post, in line with Clinical Therapies Service Policy.

The Clinical Therapies Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Clinical Therapies.

Main duties of the job

Provide administrative/reception service support to facilitate the patient pathway

Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks

Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.

Ensure accurate data recording using SystmOne and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential