Clinical Office Coordinator, Trauma & Orthopaedics

Job overview

We are excited to be in a position to offer a permanent Band 4 post for a Clinical Office Coordinator to join our Outpatient Team within the iMSK; in Orthopaedics.  The post will be 37.5 hours a week, Monday to Friday. The post includes general office duties, whilst closely working alongside our Consultants and the rest of our team to provide excellent service to our patients. This role would also require from the candidate a good understanding of ACP templates, adding and removing clinics.  The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently. An understanding of the 18-week patient pathway is essential, further training will be given. You will be required to use a number of systems including Cerner, QlikView, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided. To provide accurate updates to Clinical Rota’s.

Main duties of the job

You will be the point of contact for Triage Team, taking a large volume of queries, some of which can be very demanding.  Able to stay calm under extreme pressure.  Work in a large team with many personalities. Good understanding of 18-week Pathway would be essential as tracking patients would be expected at all time. We also like candidates to be able to work using their own initiative as the Department is extremely busy.  You must be a team player with the ability to juggle many requests at any one time. The candidate needs to be reliable, empathetic with an advanced level of computer skills and good time keeping.

Detailed job description and main responsibilities