Clinical Care Navigator Manager

Job overview

Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country

Are you passionate about improving patient pathways for mental health support that best suit their needs?

Are you excited about the prospect of embedding newly transformed services?

Do you have the drive to make a positive impact on the lives of the people who use our services?

Do you have the skills to bring people along and support a positive shift in culture?

If the answer is yes, you could be the perfect fit for this truly transformational role.

We are modernising the way that community mental health care is delivered in Wolverhampton. This truly transformational role will sit within the Primary Care  Mental Health service, linking both community mental health teams and primary care mental health teams.

Main duties of the job

The Clinical Care Navigation Manager responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines. Ensuring that every referral receives a fitting and system-supported outcome tailored to their needs. This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, Local Authorities, Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute a clinical opinion, based on their clinical skills and knowledge, as part of the multi- disciplinary team to support a timely and effective outcome of patients referrals received.

Detailed job description and main responsibilities

The post holder will be expected to utilise their clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients presenting needs, legal status, risk, complexity, gender, age and vulnerability.

To actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development.

To lead in the process of managing patient flow, coordinating their journey  through each referral pathway ensuring involvement of Medical, nursing and administrative staff.

To work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs keeping waiting times to a minimum.

To utilise advanced communication skills, verbal, non-verbal and written when dealing with highly charged and complex situations.  To communicate sensitively and empathetically and diffuse situations of conflict when tensions arise around clinical priorities.

To attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management.

To lead on the development of appropriate audits in relation to referral management and the development of actions plans in light of findings.

In certain circumstances, the post holder will be expected to complete and document clinical triage; assessments and associated paperwork to support the referral support & management process.

Have the authority to work directly with Responsible Clinicians and GPs, senior team management / Clinical Leads and Senior Managers and will be accountable for ensuring that the decision making process is effective and that remedial action where necessary is proposed to the senior team.

The post holder will advise on the optimal use and cost effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities.

The role will cover all Mental Health routine referrals into the Trust and will work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy.

Will provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management.