Clinic Support Officer

Job overview

An exciting opportunity has arisen for a motivated and well organised individual to join our Clinic Support Team in the Neurology Outpatients and Neurosurgery department at the Royal Hallamshire Hospital.

The post holder will provide exceptional reception and clerical support in the busy Neurology Outpatient and Neurosurgery department.

The Department of Clinical Neurology at the Royal Hallamshire Hospital in Sheffield serves over 2 million people across North Trent, including regions such as Rotherham, Barnsley, Doncaster, and Chesterfield.

It offers comprehensive outpatient services through consultant-staffed clinics at regional centres and maintains two inpatient wards for acute care and extensive community outreach supported by nurse specialists, physiotherapists, and occupational therapists.  Our portfolio of specialist services include:

• Ataxia • Epilepsy • Head / migraine • Inflammatory disorders • MS • Memory • Movement Disorders • Neurogenetics • Neuromuscular disease • Neuro-ophthalmology • Non-organic disease • Oncology • Sleep • Stroke • Vascular

Main duties of the job

To provide exceptional reception and clerical support in the busy Neurology Outpatient department.

This role is varied and includes;

• Face to face patient contact when working on reception
• Speaking to patients over the telephone
• Processing referrals
• Booking and rescheduling appointments
• Ensuring patients are put on the correct care pathway
• Preparing patient notes for clinics
• Managing various inboxes
• Working in a large administrative team and with clinical staff to ensure the best patient care and experience

Detailed job description and main responsibilities

Please see the attached job description and 'main duties of the job' section.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.