Clinic Receptionist

An exciting opportunity has arisen for a full-time Clinic Receptionist to join our excellent Pain Management Clinic Team. We are looking for someone with a keen eye for detail, excellent communication skills and who is committed to providing a first class service for patients in a fast-paced environment.

The successful candidate will be a conscientious and enthusiastic team player with excellent organizational and communication skills. The role involves daily face-to-face contact with patients, relatives and carers whilst liaising with nursing staff.

The role will involve booking and outcoming appointments, preparation of clinical notes, adhering to current processes, general administration, and clerical duties, ensuring all paperwork is completed and inputted into the correct systems.

Knowledge of the NHS computer systems would be advantageous; however, training will be available. Your role will include the provision of administrative support to the consultants and nurses within this busy friendly unit.

A good understanding of current NHS referral to treatment targets would be advantageous. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You must be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Good team working is essential for the effective delivery of the service. The successful candidate must be hard working and have a flexible approach to the post and will be expected to cover for annual leave and sickness.

We look forward to welcoming a new member into the Pain Management Clinic Team.

Main Duties and Responsibilities

To provide an efficient service in the Pain Management Clinic and help support with the booking, prepping and management of Pain Management Clinic appointments and notes in the area.

To assist in the smooth running of the Pain Management outpatient service. The administrator will work in conjunction with nursing staff to provide administrative support throughout the patient’s journey within the department. The role involves daily face-to-face contact with patients and relatives whilst liaising with nursing staff. The role will involve booking appointments, prepping.

To welcome all patients and staff within the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.

Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.

Maintain good written and verbal communication between all departments and outside agencies.

Use the computerised patient management system (E-Camis) to access patient details, update information and make appointments.

Be responsible for the ordering of stock and to ensure adequate levels are maintained.

Photocopy documents/notes as required.

Locate, collate, file and store patient’s notes as appropriate. This may involve going to Medical Records and various departments to collect notes at short notice.

Deal appropriately with distressed patients and/or relatives with support from nursing staff.

Report any problems relevant to the department to the lead clinician or line manager.

When asked to do so, you will need to contact patients to confirm or cancel planned appointments.

Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.

Organise workload in conjunction with other members of staff reporting any problems as necessary.

Undertake training and professional development as identified in an annual performance review.

Assist in the training of new members of staff.

To have a smart appearance, ensuring that he/she adhere to the uniform policy of the Trust and remain bare below the elbow at all times.

These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.