Clinic Receptionist

Job overview

This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre for Gateway E -  Outpatients: Rheumatology, Endocrinology, Hypertension and Diabetes. The Receptionists core working hours are Monday to Friday between 8am-6pm, with the occasional evening clinics requiring you to finish later. You will have excellent customer service skills and be committed to providing a first class service.

Please note, the vacancy may be closed early if a suitable number of applications have been received.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS .

Main duties of the job

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details.

Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.