Clinic Clerk

Job overview

To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the out-patient department, sending out appointments to patients and maintaining appropriate records.

Main duties of the job

Under the supervision of the senior clinic clerk/team leader:

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Send out correspondence and deals with all relevant enquiries form patients relatives, GPs etc… before, during and after clinic appointments.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
• Receive and acknowledge incoming referral letters as appropriate.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust’s partial/fully booking protocols.
• Ensure clinics are booked to full capacity as per the agreed Consultant/clinician’s template.
• Make suggestions as to any modification to ensure smooth running of clinic based on demand.

Detailed job description and main responsibilities

Please see attached Job Description for further information about the Clinic Clerk position available at WUTH.