Clerical Officer - Breast Screening

Job overview

The post holder will be responsible for a range of administration duties to support the Aylesbury & Wycombe NHS Breast Screening Programme and the symptomatic breast imaging service and will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.

We are looking for someone who: * Has good interpersonal skills & experience of dealing with customers both  face to face and    over the phone; * Has the ability to learn several computer systems; * Pays good attention to detail; * Is well organized and self motivated; * Can multi-task; * Is a team player; * Is flexible. In return we offer: * A busy, friendly working environment; * An interesting and worthwhile role; * Regular training sessions; * Appraisal and personal development.

** Previous applicants need not apply **

Main duties of the job

• To act as the first point of contact for a range of telephone calls and in-person when covering reception duties.
• To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.
• Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff.
• Monitor the availability of appointment slots and highlight shortfall to the Office Manager.
• To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs.
• To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.