Children's Nurse Trainer Administration Assistant

Job overview

The post holder will be required to provide comprehensive and pro-active administrative support to the Children's Nurse - Training Service based at Norwich Community Hospital.

Successful applicant will be able to independently manage, undertake and prioritise a variety of administrative and other general office duties within a busy office environment.

Main duties of the job

• The role will involve the coordination and booking of training sessions and home visits/appointments
• Dealing with telephone queries from both families and professionals
• Contacting families to obtain further information around referrals
• The role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team
• To support the delivery of a high quality, safe and compassionate healthcare service

Detailed job description and main responsibilities

• Photocopying, scanning, emailing, distributing, electronic filing and organising letters, care plans reports and other documents
• Opening, date-stamping, sorting and distributing incoming post, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner
• Researching appropriate websites, downloading, and circulating documents, as requested
• Identify and report areas within working processes and procedures that could improve service delivery
• To liaise with health professionals and families to obtain information to support triage of referrals and to employ effective waiting list management and appointment booking
• Actioning tasks and sending out appointment information, either by email, letter or through telephone contact with the referrer
• Arranging and coordinating the booking of training appointments, and home visits
• Inputting onto various databases and systems, e.g., SystmOne, within the required timescales and deadlines
• Arranging interpreters and obtaining translated reports and letters for families