Central Booking Office (CBO) Scheduler

Job overview

Outpatient Scheduler

Department: Reception and Central Booking

Band: 3, £24,071 - £25,674 Per annum, pro rata if part time

Hours: Full time, 37.5hrs, Fixed Term or Secondment contract also available,  all MKUH roles will be considered for flexible working

An opportunity has arisen to join the Central Booking Office as a Scheduler. The successful candidate will work in the Central Booking Office between the hours of 08:00-17:00.  We are looking for dynamic candidates who have previous customer care experience.  The outpatient department at Milton Keynes University Hospital see a large number of patients on a daily basis, the Schedulers have a significant role to play in a patients journey and experience. The successful candidate will be able to maintain a professional demeanour whilst meeting the trusts high standards.

Please note that we are not able to offer sponsorship for this role.

Interview date: w/c 11 November 2024

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.

Detailed job description and main responsibilities

• Monitoring of designated worklists and reports to ensure associated updates to relevant Trust systems are made. •    Demonstrate role requirements to new starters, training them on departmental policies and procedures

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.