Cardiac Physiology Clerical Administrator

Job overview

The Cardiac Physiology service is recruiting a full-time clerical administrator as part of a service re-structure and expansion plan. This role is essential for ensuring the smooth delivery of the Cardiac Physiology non-invasive service, supporting our patients, staff and Trust compliance to managing waiting times for diagnostic tests.

If you are enthusiastic, empathetic and have excellent digital, communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative and prioritise their workload with flexibility to the daily operational demands.

The role includes welcoming patients, clinicians, and visitors to the department, dealing with enquiries, bookings and appointments via the telephone, email and in person. In addition, the role includes scheduling various diagnostic tests, database and waiting list management, and data validation so good IT skills are essential.

Main duties of the job

• A polite and helpful first point of contact for patients, staff and visitors to the Cardiology Department.
• Ability to work efficiently in a busy and sometimes pressurised environment.
• Manage electronic referrals and schedule appointments using the cardiology database - Solus, following department policies and guidelines.
• Maintain a high degree of accuracy to ensure the correct information is reported in systems and to patients.
• Support the clinical staff by monitoring diagnostic waiting times and ensuring waiting lists are managed according to national guidelines.
• Deal with enquiries from patients, staff and visitors including by telephone and email.
• Engage and liaise appropriately with the clinical team for any queries beyond the scope of the administrator role.
• Monitor Business Intelligence validation tools to guide waiting list management
• Provide comprehensive administrative support to the service, including accurate documentation of the team brief, scheduling meetings, recording meeting minutes, and other such duties as directed by the Lead Cardiac Physiologist for Echo or the Cardiac Physiology Manager
• To support the reception area during periods of absence

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.