Capacity Manager, WRH

Job summary

Worcestershire Acute Hospitals NHS Trust is committed to delivering high-quality patient care. We are currently seeking a Capacity Manager to join our team and support us in maintaining efficient patient flow throughout our hospitals. This is a critical role within our Clinical Site Team, ensuring the smooth management of inpatient admissions and optimal bed utilisation.

Our Capacity Managers are responsible for facilitating and ensuring the efficient use of hospital resources, particularly in managing inpatient admissions, bed allocation and patient flow. You will be tasked with coordinating emergency and elective admissions, managing capacity challenges and collaborating with clinical teams and external organisations. The role involves proactive decision-making, effective escalation and supporting smooth operational processes to ensure optimal patient care and flow within the hospital.

If you're someone who thrives on solving complex challenges and driving impactful change, this is your chance to be part of a dedicated team of professionals working to make a meaningful difference in peoples lives, with a commitment to excellence in patient care.

Join us and play a key part in enhancing patient experiences and operational efficiency.

Main duties of the job

• Lead capacity management:Oversee all inpatient admissions, ensuring efficient bed allocation and patient flow.
• Collaborate with departments:Work with the Emergency Department and clinical areas to meet KPIs and address capacity issues.
• Prioritise patients:Ensure timely allocation against decision to admit and those in SDECS needing further treatment.
• Manage transfers & repatriations:Coordinate with other Trusts and ensure appropriate patient movement.
• Monitor data & bed usage:Ensure accurate data entry, timely escalation and compliance with policies.
• Discharge management:Support discharge planning, resolve delays and promote effective use of discharge lounges and transport services.
• Incident support:Act as Incident Officer for emergencies and assist in major incidents.
• Liaise with external bodies:Coordinate with external organisations

This role involves driving operational efficiency, managing patient flow and maintaining high-quality care standards across departments.

Job responsibilities

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.