Call Analyst - Care Coordination Centre

Job overview

The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community.  Operational 24 hours per day, 7 days per week we are the referral route for both East and West Suffolk based  patients and also some that live in North East Essex.

The Care Coordination Centre has established itself as the starting point for many specialist services as their dedicated  referral route and is expanding all the time

Our office is based in Ipswich, you will be required to work in the office full time whilst you are training, home working will be incorporated once you are fully trained. We are currently doing a mixture of office and home working

If you are looking for a new or change of career.  Are passionate about customer service and patient care this could be the role for you.  If you are a good communicator,  self motivated, organised and able to work both independently and as part of a team.

Weekend working - this is paid at enhanced rates

Sustainable Home internet is required to support remote working when applicable

Main duties of the job

It is a busy contact centre that takes over 18000 calls per month and processes in excess of 11000 referrals each month ensuring community based patients receive the care the require.

If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team we would like to hear from you.

We are looking to fill a range of shifts. Which will include both weekend working and some 10 hours shifts that are worked on a rotational basis for the full time posts.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.