Brent Unplanned Care Administrator - SPA

Job overview

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The Single Point of Access (SPA) Administrator is crucial to the whole service as it determines the timely response to referrals, guaranteeing the safe, appropriate management of patients throughout Brent Unplanned Care services.

The SPA is an administrative service whose purpose is to streamline and coordinate all referrals to Rapid Response, Integrated Case Management, and Enhanced Care Home Teams, providing a central base through which referrers can access the service. The Administrator coordinates the whole service pathway and monitors the process.

The Administrator is an integral team member and is vital to the smooth day-to-day running of the service. Must maintain professional practice standards, ensuring statutory requirements are met within the framework of the Community Care Act and Council Policies as well as those of the Acute Trust. Be an active member of the SPA, ensuring there are safe and appropriate pathways between all agencies.

Main duties of the job

• The Post Holder will have excellent communications skills and be able to take oral referrals mainly by telephone from GPs and other organisations.  This will require exceptional listening skills and the ability to interpret accurately sometimes complex information.
• The Post Holder will be able to triage referrals, distinguishing between urgent and less urgent referrals within the service pathways, ensuring that every referral is directed to the appropriate pathway.   This is a crucial element of SPA as it determines the safety and appropriate, timely care of all patients.  Training for this will be competency-based.
• The Post Holder will lead in liaising with all health and social organisations updating them on any potential changes in the care management plans.

Detailed job description and main responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.