Booking Clerk - Grimsby Community Diagnostic Centre

Job overview

An exciting opportunity has arisen for a booking clerk to work at Diana Princess of Wales Hospital, Grimsby booking Cardiology patients for appointments at the new Community Diagnostic Centre in Freshney place.  There are 2 posts available, with 1 post working Monday to Wednesday and 1 post working Wednesday to Friday post 8.30-17.00.

The post holder will be responsible for a variety of adminstration and clerical functions, arranging appointments using an electronic scheduling system, contacting patients via telephone and outcoming appointment attendances on the systems.

You will be expected to display a pleasant and caring approach, especially when dealing with patients.

Main duties of the job

Operational use of Diagnostic Information Systems (eg, CVIS, Lorenzo) to register patients attending the departments , ensuring the data entered in is accurate and correct.

Answer telephone queries in a timely manner.

Demonstrate own tasks to new starters as directed.

Work with other patient administration departments in line with the continuing needs of the NHS plan and other developments in health care.

Attend any relevant training courses necessary to ensure the effective delivery of the role and maintain personal development.

Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached.

Safeguard at all times the confidentiality of information in relation to patients and staff.  Information relating to identifiable persons must on no account be divulged other than to an authorised person.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.  We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.