Booking Administrator - Community Diagnostic Centre at Wisbech

We are recruiting for the new Community Diagnostic Centre at Wisbech!

Are you passionate about excellent customer service and want to make a difference in your local community?

We have opened two new CDC’s at Wisbech and Ely to make it easier for people to access diagnostic services such as CT, X-ray, MRI, Ultrasound, Echo and Respiratory. We are looking to recruit enthusiastic and committed individuals to be part of our Admin team in Wisbech!

The admin team in Wisbech aims to provide an excellent experience to patients and deliver a professional administration and reception service to modalities within the CDC and all its users, patients, relatives and colleagues.

As Booking Administrator, you will respond to patient enquiries in an effective and empathetic way, support the reception area, assign appointments for all diagnostic modalities and ensure that the bookings are within specified timeframes. You will act as an ambassador for NHS values ensuring exceptional healthcare and customer service.

This is a great opportunity to start your career in the NHS! We have developed an exciting structured admin training programme for our new team.

This is a full-time position, with 37.5 flexible working hours per week extended hours 8am-8pm.

If this sounds like the opportunity you have been waiting for please get in touch!

·        Appointment Management: Manage and coordinate patient appointments for diagnostic tests, ensuring efficient use of resources and timely service delivery within local and national KPIs.

·        Patient Communication: Act as the first point of contact for patients via phone, email, or in-person, providing clear and concise information about appointment details, cancellations, or rescheduling.

·        Data Entry and Maintenance: Accurately input and update patient information into the booking system and maintain organized records.

·        Collaboration: Work closely with clinical staff, ensuring that they are informed of appointment schedules and any special patient requirements.

·        Complaint Handling: Respond to and resolve any patient queries or complaints in a professional and empathetic manner.

·        System Management: Use relevant software systems to manage appointments, including handling cancellations, no-shows, and changes efficiently.

·        General Administrative Duties: Provide support with filing, managing correspondence, reception duties, and other administrative tasks as required.

·        Flexibility: You will need to be flexible with a willingness to work some rostered evenings and weekends.

The Ely Community Diagnostic Centre is based at the Princess of Wales Hospital, Lynn Road, Ely and Wisbech Community Diagnostic Centre is based at North Cambridgeshire Hospital,  Churchill Road, Wisbech.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:-    applied for a Graduate visa-    or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment-    or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

The advert will close at midnight on 15-October-2024.

Interviews are due to be held on 28-October-2024.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.