Blood Transfusion Telephone Coordinator

Job overview

We are a CPA and IBMS accredited department serving a major university teaching hospital with many clinical specialities. The laboratories utilise state-of-the-art equipment. We provide a comprehensive range of haematology and blood transfusion laboratory services and specialty diagnostic testing and reference work for leukaemia, haemostasis, thrombosis and haemoglobinopathies.

We are looking for a suitably motivated and enthusiastic individual ideally with laboratory and call handling experience. You will have working knowledge of laboratory areas, including health and safety awareness.

You will be required to work at all Manchester University Hospitals NHS Foundation Trust sites, dependent on the needs of the service.  However this post is expected to be based initially at the Oxford Road Site. The department is looking for an individual to work five afternoons/evenings per week Monday to Friday between13:45 and 21.00 (alternating on a weekly basis 13.45 to 18.45 and 16.00 to 21.00) to provide telecommunications support for the blood tranfusion department.  However you may be required to work your contracted hours as and when necessary to meet the service needs of the department. Shift patterns will be determined by your line manager and you are required to work your contracted hours as and when necessary to meet the service needs of the department.

Main duties of the job

The Post holder will act as a Health Care Scientist (HCS) / Medical Laboratory Assistant who assisting BMSs at a high level of expertise and knowledge provides scientific services to patients and clients as an aid to clinical diagnosis.

The post holder will undertake and assist in the reporting on biomedical investigations, utilising the appropriate testing to assist the Biomedical Scientists and thus ensure the correct clinical diagnosis. To perform a range of Haematological technical and scientific activities, including testing samples referred from other NHS laboratories.

Handling of telephone enquiries to the Blood Transfsuion department regarding sample and product avaialbility. To ensure that all telephone enquiries and orders coming into the Transfusion Laboratory are handled promptly and professionally and details and actions are passed to BMS staff and are appropriately recorded. Tracking of Blood & Blood Components throughout the Trust to ensure appropriate storage and records are kept. The cleaning and disinfection of equipment and laboratory areas and the disposal of tissue and patient samples in accordance with relevant guidelines.  This role will require the development of expertise in handling Transfusion calls, good organisation skills and obviously good interpersonal skills. This job may be pressurised and the post-holder needs to be able to perform appropriately under some pressure.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!