Band 8b Group Manager

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The following exciting opportunities are as a direct result of a large-scale ‘Strengthening Operational Structures’ transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.

Birmingham Dental Hospital and Community Dental Services has a number of fantastic opportunities for Group Managers who want to be a part of developing a new management team, focussed on delivering safe, high-quality care in the community to children and adults across Birmingham.

We currently have 1 post available:

It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a ‘Great Place to Work’.

The post-holder will be primarily responsible for the operational management and service improvement of services working with the Group Clinical Manager and Heads of Service to contribute to the overall performance of the Group.

Main duties of the job

To provide operational leadership for the Group in partnership with the Group Clinical Manager / Lead Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial targets.

To deputise for the Deputy Divisional Director as requested. If there is no Deputy Divisional Director in post, the postholder may be required to deputise for the Divisional Director

In partnership with Divisional stakeholders to constantly review and improve the service(s) within the Group, taking into account local and national guidelines, national NHs/government policy and guidance from the Divisional senior leadership team

To ensure that effective strategies are in place for the Group and that key elements of the services within the Group are joined up within Divisional business plans.

To ensure that the Group manages its overall expenditure within the agreed delegated budget and contribute towards the financial management of the Division ensuring any opportunities for increased efficiency are realised in liaison with the Group Clinical Manager/Lead Matron.

To lead on the development of productivity and efficiency outcomes for the Group and the implementation of robust Cost Improvement Plans (CIP).

To lead on the demand and capacity profiling across the services within the Group, ensuring workforce plans reflect the demand profile and appropriate delivery of the required activity.

Detailed job description and main responsibilities

Other Duties and Responsibilities

Finance and Resource Management

• Manage Group financial budgets across all staff within the Group and that appropriate Cost Improvement Plans are developed and delivered to ensure savings are achieved annually contributing to the Division’s targets.
• To maximise the efficiency and productivity of Group resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional SeniorLeadership Team.
• To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget-to-budget holders and lead in setting, forecasting, managing and monitoring service budgets.
• To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets.
• To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity.

Service Delivery and Development

• Develop operational and business plans for all Services within the Group in liaison with the Group Clinical Manager/Lead Matron which support the delivery of activity and service development in line with the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team.
• Take Group lead responsibility for efficiency programmes reporting to the Gateway Board. To support the Group Clinical Manager/Lead Matron by ensuring that the efficiency and productivity of clinical and support services are maximised.
• Ensure Equality, Diversity and Inclusion are embedded into the core business of the group in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes.
• Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or reviewing/developing policies.
• To prepare, develop and write business cases, bids and information papers on behalf of the appropriate stakeholder, both internal and external to the Group, as required.

Governance and Performance

• Responsible for the performance management of the services within the Group, and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.
• Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery.
• Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services.
• Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs.
• Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently.
• Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Group Clinical Manager/Lead Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is widespread dissemination of the lessons learned.
• Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation.
• Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance.
• Establish information flows, analysis, and reporting that supports a culture of evidence-based management decisions.
• In liaison with the Group Clinical Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or teamwork plans and objectives, and training as required.
• Responsible for the development and management of a Group Risk Register.

Management & Leadership

• To provide strong visible, inclusive and compassionate leadership across the Group, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.
• Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure the Service Managers are fully aware of the implications and can contribute effectively through their work and liaison with Group colleagues to service improvement.
• Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.
• Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDR’s) for direct reports. Ensure all staff in your sphere of responsibility have annual PDR’s resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals.
• Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDR’s.
• Develop a working culture that ensures Health and Wellbeing and promotes a ‘Great Place to Work’ and Learning for staff.
• Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams.
• Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams.
• Undertake disciplinary/grievance investigations and sit on panels as required.
• To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.
• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
• Responsible for ensuring identified training and development is undertaken appropriate to the postholder’s role.

Key Relationships

• To establish effective working relations with the following:

• Divisional Director
• Divisional Medical Director
• Divisional Director of Nursing and Therapies
• Group Clinical Manager
• Service Operational Manager
• Service Clinical Manager
• Divisional Finance Managers
• HR/ Estates/ Information/ Service Transformation Leads

• External Commissioners
• Clinical and Non-Clinical Staff within Services

Performance Management

All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post.  As part of the appraisal process every employee is responsible for participating in identifying their own training and development need