Band 4 Urology Pathway Navigator

Job overview

An exciting opportunity has become available to join the Urology Service as a band 4 Pathway Navigator, based at the Royal Free Hospital on a 12 month fixed term contract. We are looking for an organised and self-motivated individual who will be responsible for managing and maintaining general urology, cancer and elective pathways. This involves but is not limited to: outpatient administration, RTT validation and liaising with patients. The successful applicant will have specific responsibility for the kidney cancer and benign pathways but will also need to demonstrate flexibility to support other Urology sub-specialities as required.

Main duties of the job

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills.  The successful candidate would also need to have the ability to use their initiative and be able to problem solve in a busy clinical environment.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website at:  www.royalfree.nhs.uk/jobs

Detailed job description and main responsibilities

• Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
• Ensure that simple tests or pre-investigations have been ordered where necessary.
• Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
• Arrange transport (in line with trust procedure) and translation services where necessary.
• Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
• Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.
• Monitor clinic lists to assess workflow and escalate any issues where necessary.
• Ensure the patient understands their care pathway and is aware of appointments and any changes.
• Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.