Band 4 Medical Secretary Supervisor - Haematology

Job summary

We are seeking to recruit an enthusiastic and motivated Medical Secretary Supervisor to join our friendly team and provide full secretarial support within the Haematology Department at University Hospitals NHS Foundation Trust (BHH site). The successful candidate will be required to be a key member of the secretarial team, taking a lead role in supporting consultants and their clinical teams by providing a professional and high quality PA/Secretarial and administrative service at all times. Duties include typing dictation, booking outpatient appointments, answering patient queries and managing the consultants' clinics to meet service provision and Trust targets. The post holder will be required to work as part of a team, providing support to cover annual leave of colleagues. The role also encompasses supervision of junior secretarial/admin staff within the office.

The Haematology Department is a busy and demanding department that delivers care across Heartlands, Good Hope, Solihull and The Queen Elizabeth Hospitals. This is a fantastic opportunity to for a Medical Secretary who relishes a challenge and is able to work under pressure.

The successful candidate will ideally hold the following qualifications; GCSE or equivalent pass in English language, RSA III typing/word processing and the AMSPAR diploma or equivalent.

For more information please contact: Nicola Lawton, Haematology & Oncology Office Manager nicola.lawton@heartofengland.nhs.uk or telephone 0121 424 3703.

Main duties of the job

• To be responsible for the organisation of meetings, preparation of agendas and taking of minutes
• To touch type from audio and / or shorthand the following documents: This requires an understanding of medical terminology, phraseology and medications
• To draft letters on behalf of the Consultants in a sympathetic but easily understandable manner
• To provide a point of contact for GPs and other Health Care Professionals and also patients/relatives/carers
• To understand the patient pathway and provide information and reassurance in a professional manner. Deal with queries and instigate appropriate action
• To organise and maintain theatre schedule adding patients to lists and ensuring patients are seen for pre-operative assessment and admission for operations and tests as appropriate

To provide day to day supervision to secretaries/clerical officers, allocating and monitoring work on a daily basis

• To manage and progress and chase results of patient investigations on a daily basis
• To assist with the collection and provision of statistical data as required by the health professionals
• To be responsible for informing the relevant individuals of any Consultant or member of the medical team's leave
• To liaise with medical records with regard to availability of medical notes for forthcoming clinics
• To handle cheques/donations and be responsible for forwarding to the appropriate Trust Fund
• To develop and maintain an efficient individual filing system on behalf of the Consultant

Job responsibilities

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.